Intercom's Fin AI Agent is an AI-powered customer service agent that uses sophisticated AI language models to instantly generate answers and resolve customer issues across multiple channels, including chat and email. It is designed to engage in customer conversations and offer support through conversational answers based on available support content. Intercom reports that Fin AI Agent has handled over eight million customer queries, saving 670,000 hours of work for support teams, and resolving 42% of issues on average