Brooke ai is the automotive industry's first digital voice assistant designed to answer, handle, and schedule inbound service calls for dealerships. This innovative platform significantly enhances customer experience while simultaneously reducing operational costs.

Key Features

• 24/7 Availability: Brooke.ai operates around the clock, ensuring that no customer call goes unanswered, which is crucial for maintaining service opportunities.
• Natural Language Understanding: The assistant utilizes advanced AI to comprehend customer intent and emotion, allowing for more human-like interactions and accurate responses.
• Integration with Dealer Management Systems (DMS): Brooke.ai seamlessly integrates with existing dealership scheduling tools, enhancing its functionality without disrupting current operations.
• Handling Routine Inquiries: The platform is capable of managing a high volume of routine service requests, freeing up human agents to focus on more complex issues.
• Call Transfer Capability: When faced with inquiries it cannot handle, Brooke.ai automatically transfers the call to a live agent, ensuring that customers receive the assistance they need.

Benefits

• Improved Customer Experience: By eliminating long wait times and providing consistent responses, Brooke.ai enhances overall customer satisfaction.
• Cost Reduction: The AI assistant reduces the need for extensive staffing in service departments, saving time and labor costs while increasing efficiency.
• Increased Appointment Scheduling: With the ability to manage approximately 40% of service scheduling calls, Brooke.ai helps dealerships capture missed opportunities that would otherwise result in lost revenue.

Performance Metrics

• In 2023 alone, Brooke.ai handled over 2.7 million calls, demonstrating its capability and reliability in managing dealership service operations effectively.

Conclusion

Brooke.ai represents a significant advancement in automotive customer service technology. By leveraging AI to handle inbound service calls efficiently, it not only improves customer interactions but also helps dealerships optimize their operations and reduce costs. As the automotive industry continues to evolve, solutions like Brooke.ai are essential for maintaining competitive advantage and enhancing customer loyalty.